Technically skilled and highly motivated IT professional with a strong foundation in software development. Looking to leverage a blend of leadership and technical experience in a developer role. Bringing a decade of experience in operational leadership. Demonstrates a proactive approach to problem-solving, excellent attention to detail, and the ability to adapt quickly in fast-paced environments.

Bachelor of Science in Computer Information Systems

DeVry University, Federal Way, WA

GPA: 3.76

Operations Technology Specialist (6y)/ Shift Manager (7y)

Jedele Enterprises, Brazil, IN

2015 - Present

• Provided on-site technical support by maintaining, installing, and repairing operations technology systems, resulting in increased uptime of operations
• Diagnosed and resolved hardware and software issues in coordination with offsite IT teams to minimize downtime
• Streamlined shift operations and trained five new managers in leadership, operational protocols, and systems use
• Received multiple awards for excellence in performance, customer service, and leadership